Perlico is a subsidiary of Vodafone, the world's leading telecommunications company and we are the leading alternative supplier of Home Phone and Broadband services to Irish customers.
Latest News
Perlico makes significant IT donation to the National Adult Literacy Agency (NALA)
05/02/2009
Perlico squares up to eircom and launches most aggressive offer yet!!!
07/01/2009
IT MUST BE CHRISTMAS!
03/11/2008
Perlico wins Inspired IT Award
13/10/2008
Perlico gives away free unlimited calls to the UK!
02/10/2008
Perlico welcomes Minister’s Next Generation broadband strategy
03/07/2008
Perlico wins IT Award!
02/05/2008
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Perlico, Irelands leading alternative provider of fixed line and broadband services is part of the Vodafone Group. This means that we can offer a complete range of mobile, fixed line voice and broadband communication services with guaranteed great service and great savings. We have developed a suite of easy to use, easy to understand products and services.
Voice Telecommunications
Perlico provides a wide range of fixed line and voice services to suit both consumer and business needs. Through partnerships with leading global network operators, that provide us with direct access to cutting-edge technology, we deliver robust voice services to our customers that combine low cost with exceptional quality.
Check out our unbeatable Phone Deals
Internet Access
Perlico believes that the Internet is a service and as such should be accessible, available and ultimately affordable for everyone. As such, we have created a complete range of Internet solutions at market-leading prices for all types of Internet customers from light to heavy users. This ranges from time based to unlimited high-speed Broadband, Pay as you go or time based dial-up Internet packages, wireless alternatives and VoIP services.
See how much you could save with our Broadband packages
Mobile Communications
Perlico will sell the full range of Vodafone mobile phones and products at great value through our exclusive deal with Vodafone. We will also offer Mobile Broadband as an alternative for customers looking for Internet Access on the move.
Service Advice and Consultancy
Because we only hire the best people to join the Perlico team, it’s like having your own in-house expert to answer your queries and give you all the advice you need. With Perlico, you’ll avoid unnecessary expense and enjoy better service because we’ll look at your individual requirements for your home and/or business – and then provide the right services for your needs.
Perlico is a loose derivation of the Latin words meaning "strength and longevity". When we chose the name, we wanted to stand out from the crowd. We set about not just building Perlico as a company, but we also took on the challenge of building a brand that would become synonymous with being on the customer's side and delivering quality products and services at market leading prices.
Here's how we conduct our business, and how we build the Perlico brand:
- Be Personal. People do business with people - not companies! All too often, we think some companies take their customers for granted and forget the personal touch. We're trying to be different, offering friendly, personal service and services our customers really want.
- Competitive. Our mission is to bring great value to our customers. We work hard at reducing costs, being efficient and keeping loyal customers. This enables us to offer market-leading prices that beat the competition - hands down.
- Straightforward. Our straightforward simple pricing policy means our customers know they're getting great value and service. We don't hide behind complicated discount plans that offer no real benefit. With Perlico there are no hidden charges and no catches.
- Proactive. Perlico prides itself on delivering a superior customer experience and understanding our customer's needs. We try to anticipate our customer's requirements rather than react to them.
- Trustworthy. With Perlico, you can be sure that you're dealing with a company where integrity is at the heart of everything we do. Tens of thousands of homes and businesses already experience this, having joined Perlico since our inception in 2002.
See what some of our customers have to say about us.
At Perlico, our business is based on a simple philosophy - "If we deliver great service and great value in the market, our customers will reward us with their custom - and their lifetime loyalty."
To show our commitment to Customer Service Perlico are one of the first Irish companies to publish our Customer Service statistics daily.
We are proud of our performance so compare us to the competition; we are confident that we are offering the best Customer Service around!
The following are the stats for our Customer Services Team for yesterday:
The average Customer waiting time before we answered the call was: 18 seconds
The % of Customers calls answered within 30 seconds was: 89%
The % of Customer queries that were resolved during their initial call was: 82%
On our Broadband Helpdesk:
The average Customer waiting time before we answered the call was: 21 seconds
The % of Customers calls answered within 30 seconds was: 83%
The % of Technical queries that were resolved during their initial call was: 83%
When processing new Customer orders:
% of Broadband orders live within 15 days: 91%
% of Home Phone orders live within 10 days: 93%
If you would like to help us in our commitment to improving our Customer Service please send us your feedback
At Perlico, our business is based on a simple philosophy - "If we deliver the best Customer Service and the best value in the market, our customers will reward us with their custom - and their lifetime loyalty."
Through superb internal cost management, aggressive marketing and by using the latest technology, we've been able to bring about levels of efficiency previously unknown within the markets in which we operate. This approach enables us to achieve competitive advantage:
- Customer Value. Perlico is a price leader in every market in which we operate. Through a combination of aggressive marketing and a highly efficient operating model, Perlico is enabled to offer high quality services, at market leading prices.
- Award Winning Customer Service. Delivering great value to our customers is just the beginning of our job. Trained professionals, a culture of putting the customer first and a passion for exceeding expectations sets us apart.
- Superior Technology. Perlico continues to invest heavily in the latest technologies to help us run our business. Using a combination of both third party software and our own in-house developed technology, we can provide a better customer experience while simultaneously reducing our internal costs.
- Continuous Process Improvement. Why keep on doing something when you know there is a better way? That's the question that leads us to continually eliminate inefficiencies and improve our internal processes so that our customers always enjoy the best possible quality of service.
As an ambitious Irish company, Perlico continues to grow our customer base rapidly, delivering on our mission to bring real value to Irish people.
Thank you for your interest in Perlico and we look forward to being of service to you.
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