On your first bill Line Rental is charged one month in advance and on a pro-rata basis. Rental is charged from when you first signed up to Perlico to the monthly end date plus the following month in advance.
Your first bill explained.
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On your bill the charge appears as €26.44 this is the charge excluding VAT as all VAT is added at the end of your bill.
I have just received my bill and I see that I was charged for call answering. When I was with Eircom I was never charged for this service. Call answering is charged at the same price for every service provider. If this did not appear on your previous provider's bills you may have been on a package that included this charge.
You have not received social welfare on this month's bill because there is a one-month cross over period when you switch phone companies. Line rental is paid a month in advance; your social welfare credit for this month has already been given to your previous supplier. You are required to pay your Perlico Line rental for this month and you will receive a credit from your previous supplier for this charge.
You are being charged for Eircom call barring, which automatically transferred over to us when we took over your line. However we can remove this for you and apply a Perlico barring which is free of charge.
As your broadband was activated in the middle of the month, we have charged you for the portion of the month in which your broadband went live and we have charged you for 1 month in advance. There is also your connection fee, which appears on your bill as a one off charge.
VAT is charged at 21% on all household bills. This charge goes directly to the government.
If your payment was received after the 1st of the month, it will not appear on your bill until next month.