How are you billed for the service?
Perlico Broadband is charged on your monthly Perlico bill. Your first bill will include charges for the month you became a customer along with charges for one month in advance. Thereafter the service is billed monthly in advance. You can also view your bill online at www.perlico.ie/myaccount
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How much does Perlico Always On Broadband cost?
The charge for Perlico Always Broadband is €16.99 per month including VAT.
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How much does Perlico Broadband Plus cost?
Perlico Broadband Plus costs €24.99 per month including VAT.
With Perlico Broadband Plus, you have an "always-on" connection to the Internet with speeds up to 2MB. This means you can spend as long as you like on-line, all for a guaranteed flat monthly fee. Plus, the speed at which you view web pages, download files or receive e-mails is up to 40 times faster than a standard dial-up connection - meaning your use of the Internet is more enjoyable and productive.
Also, with Perlico Broadband Plus, you can make telephone calls and access the Internet, both at the same time. So you only need one telephone line and it will never be tied up by someone using the Internet.
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How can I check my Broadband usage?
You can check you Broadband usage at http://www.perlico.com/myaccount
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What are the minimum PC specifications?
The minimum specification is as follows:
Pentium 2.0Ghz Processor
32mb RAM
16-bit sound card
Four-speed CD-ROM player
Video card/display 800x600, 256 colours
150mb free space on your hard drive
Windows 98SE, ME, 2000 Professional or XP
A USB or Ehternet Port
If you get a wireless modem, your PC must have wireless capability. If you do not have a wireless card built in, you can buy a USB WiFi Adapter Key for your PC.
Why do I need to do if I have an ISDN or "Hi-Speed" Line?
Please note that if you have an ISDN or "Hi-Speed" line, you must first downgrade this telephone line to an "analogue" line. You will need to call your existing supplier to request this change. Once you have your analogue line installed, please apply for the Perlico Home Broadband online.
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Can I upgrade from Dial-up to Broadband?
To upgrade from Dial up to Broadband, the first thing you need to do is make sure your line is compatible with Broadband. To find out where Broadband is available, and if it's available in your area please click here and enter your phone number.
If your line is compatible for Broadband you can apply for the Perlico Home Broadband online.
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What are the WAN/Modem settings for Broadband?
The WAN/Modem settings for Broadband are as follows: Mode: RoutingEncapsulation: PPPoEMultiplex: LLCVPI: 8VCI: 35
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Is there a data transfer limit with Broadband?
Broadband Option 1: 1Mb connection - Usage limit: 10GB per month
Broadband Option 2: 2Mb connection - Usage limit: 20GB per month
Broadband Option 3: 3Mb connection - Usage limit: Unlimited
You will be entitled to use these limits in either direction without penalty. If you go over these limits we reserve the right to charge you for any additional data (at 3 cents including VAT per MB).
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With Broadband I am having problems sending e-mail.
Please read the section Email Set Up
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How long will it take to set up Broadband?
If you are currently a Perlico customer for your Home Phone services your Broadband connection will go live within 21 working days of you placing the order with us. If you are not a Perlico customer for your Home Phone services we will need to move your line from your current provider to Perlico before we can set up your Broadband connection. Moving your Home Phone service can take up to 15 working days and then your Broadband application can be processed taking up to 21 working days. You will receive your Modem within 16 working days of your Broadband connection going live.
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How much will my first charge be with Broadband?
As Broadband is charged monthly in advance, your credit card or bank account will be debited with 1 month flat rate charge and a pro rata charge from the time you Broadband was set up until the end of the month.
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Is Broadband compatible with Playstation 2 or X-Box?
You can use Broadband with X-Box and Playstation 2 to play online games. You must first configure a broadband router correctly using a PC. Once this has
been done, you may plug your gaming unit into the modem using an ethernet cable, and begin your online gaming.
Broadband is a residential product
for use by a single user on a single machine. You are provided with a single IP address and we will not support a network.
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I am upgrading my Internet service from ISDN to Broadband. Will I experience any downtime?
In order to process your application, Eircom will cancel the ISDN service. DSL can only be provided on an analogue line. This will result in a downtime, which we will keep as short as possible and your second ISDN number will be removed.
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What is spyware, adware and malware?
Spyware (also known as Adware and Malware) can install on your computer using a variety of methods, for instance if you view a web page that has malicious code, or through a virus which has infected your computer.
You may not notice the effects of the program, but it can send information to third parties about the Web pages you have viewed, and at worst personal information like your passwords or bank and credit card details.
Sometimes the effects of Spyware can be all too visible and your Internet experience can be affected. You may have an unusually slow Internet connection, unwanted pop-up boxes may appear on your computer or your homepage could be changed (or hijacked) against your will. Perlico's Panda AntiVirus package can reduce the risk of you ever having any Spyware on you PC.
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Why are the power and/or system lights on my modem off?
Make sure the modem is plugged in and the modem power switch is turned on. Turn the modem off and on. If the error persists, you may have a faulty modem. In this case, you should contact our Broadband Technical Support Team on 1890 38 38 38.
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What do I do if the LAN 10/100M light won't turn on?
Check the cable connection to the modem LAN 10/100M port. Make sure your computer network card is working properly.
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What do I do it the DSL Light is off?
Check the connection between the modem DSL port and the telephone socket, including the correct installation of ADSL Microfilters.
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What happens if windows does not auto-detect the USB connection to the modem?
Make sure the modem is turned on and connected to the USB port on the computer. Perform a hardware scan by clicking Start, Settings, Control Panel and double-clicking Add/Remove Hardware. (Steps may vary depending on the version of Windows). Follow the on-screen instructions to search for the modem and install the driver.
To check for possible hardware conflicts:
In Windows, click Start, Settings, Control Panel, System, Hardware and then click Device Manager. Verify the status of the modem under Network Adapter. (Steps may vary depending on the version of Windows.) If the error persists, you may have a hardware problem. Try manually installing the USB driver. (Choose "Install Driver" from the CD menu.)
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The USB driver installation has crashed my computer.
You may have a sniffer program installed. Remove any sniffer applications on the computer and reboot the computer. Reinstall the USB driver again.
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I cannot access the router's web configurator to go online.
The default password is "1234". If you have changed the password and have now forgotten it, you need to reset the modem. See the User's Guide for how to do this. Make sure you type in the correct IP address. The default IP address is 192.168.1.1. If you changed the modem default IP address, enter the new one as the URL. Check that your computers IP address and the modem IP address are on the same IP subnet. (See the User's Guide for more details about IP subnet concepts.)
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I cannot "ping" any device on the LAN.
If all of the LAN LEDs are off, check the cables between the modem and your computer or hub. Check the TCP/IP configuration on your computer. Make sure that the IP address and the subnet mask of the modem and the computer are in the same range.
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I cannot get a WAN IP address from Perlico Broadband.
Ensure you have entered your user name and password details correctly.
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I cannot access the Internet.
Make sure the modem is turned on and connected to the phone line (via the Microfilter) and to your computer. If the modems DSL LED is off, check the cable between the modem and the Microfilter and between the Microfilter and your phone socket. Make sure you entered your user name correctly.
If you are still unable to access the Internet check out our setup guide or call our Technical Support Team on 1890 38 38 38.
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What number do I phone if I have a problem with my services?
You can contact our Customer Service Team on 1890 35 35 35 or for Technical Support call 1890 38 38 38.
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How do I configure the Zyxel router to go online with the Broadband service?
Access the routers Web interface by typing http://192.168.1.1 into your browsers address bar and pressing enter or clicking "Go".
The following dialog box should appear, asking you to enter a password to log in to the routers secure management web pages (Default = 1234).
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