What is Broadband?

Broadband is an 'always on' Internet connection, up to ten times faster than dial up Internet, which means no more waiting for websites to download and a much more exciting and enjoyable Internet experience.

It allows you to use your home phone at the same time. Broadband is charged at a fixed monthly rate so you can go online as often as you like with the peace of mind of knowing exactly how much your bill will be.

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How do I check if my telephone line can be upgraded to Broadband?

Perlico Home Broadband is available nationwide. Before ordering the service, you need to check that your line is capable of being Broadband enabled. This can be done here

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What are the benefits of Perlico Home Broadband?

One of the main complaints about dial-up Internet is the download times - sometimes it can take hours to download software updates or music files. This is because dial up Internet uses a 'narrowband' connection through an analogue modem that has a maximum speed of 56Kilo/bits per second.

Perlico Home Broadband offers you the chance to surf the web at speeds up to forty times faster than the dial-up. This makes it perfect for downloading software, security updates, music and films, sending large email attachments or simply surfing the Internet without having to wait an age for pages to download. Also, with Perlico Home Broadband, you can make telephone calls and access the Internet, both at the same time.

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What information will I need to provide to get connected to Broadband?

Your Name: To enable Perlico to reference your full details.

Your Address: To ensure that Perlico have the correct details for sending out your billing information. Also if you are connecting to broadband, Perlico will send the Modem to this address.

Telephone Number (including area code): To enable the transfer of telephone and/or broadband accurately.

Alternative Telephone Number: (e.g. work or mobile number). If there is an query on the order and home phone number is not yet enabled, Perlico may need to be able to contact you on an alternative number.

E-mail address: Perlico may need to contact you via e-mail to confirm details of your order, and send you updates on your order and details on your service.

Previous Supplier: Perlico will note this on your application to ensure it will be processed correctly.

Eircom Account Number (EAN): If you are currently an Eircom customer we will require your account number in order to complete your order. Perlico cannot transfer a telephone or/broadband service without the EAN.

Universal Account Number (UAN): if you are currently with another provider for your Home Phone or Broadband service we will require your UAN in order to complete a transfer to Perlico. Perlico cannot transfer a telephone/broadband service provision an order without this UAN and it must refer to the telephone number in question. Where will I find my UAN?

Bank Account details including the Sort Code from your Bank If you are with EBS then a Direct Debit Mandate will need to be completed. We will also require your Credit/Debit card details if you wish to pay your monthly bill via this method.

Is it an ISDN or high-speed line: If you do not know whether you have ISDN or High-speed, you most likely don't have this type of line. If you wish to confirm, it should be noted on your bill, or you could call your service provider to confirm. If you already have an ISDN line, you will need to cancel your ISDN connection with your provider before registering with Perlico, to enable us to connect your new service.

Do you have a Phonewatch home alarm system?: If you have a Phonewatch home alarm system, we need to note this in your application to ensure that your service is continued during the changeover of provider. We advise that you should contact Phonewatch directly when your service has been transferred to ensure service is continued during the changeover of provider.

Do you qualify to receive government assistance to pay your phone bill from the Dept. of Social & Family Affairs? If you qualify to receive assistance, when your service is transferred to Perlico, you may be charged one month's line rental on your first bill. You will get this payment back as a credit on your second month's bill.

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What happens after I submit my order?

Once you have completed your order and submitted it to our Perlico Customer Service Team, you will receive a confirmation e-mail from Perlico, this will give you full details of the order you have just placed, for your reference.

Your order is then downloaded into the Perlico systems to be processed.

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When will Perlico contact me?
  • Home Phone Orders: When you place your Home Phone order online you will receive a confirmation email to confirm we have received your request. Once your Home Phone has been transferred to Perlico, you will receive a welcome letter confirming that your connection has been successful.
  • Broadband Orders: When you place your Broadband order online you will receive a confirmation email to confirm that we have received your request. Once the transfer of your Broadband service has been completed, you will receive a Welcome Letter with the user name and password required for setting up your connection to the Internet. You will also receive your modem separately with detailed installation instructions.

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What happens if I don't hear from Perlico within the specified time?

If there is an error/query with the details provided on the order, we will contact you either:

  • by letter: advising if there is an error with the order
  • by telephone call: to verify details on the order.
If for some reason that Perlico have been unable to contact you, you can contact our Customer Service team

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How long will it take for me to be connected to Perlico?

If you are connecting to our Home Phone Telephone Service, you will be connected within a maximum of 10 working days from the date that your order is received by the Perlico Care Team. You will remain with your current provider until the time that you are connected to Perlico therefore you will not experience any disruption to your phone service.

If you are connecting to Perlico Broadband or Dial Up packages we will need to connect your Home Phone service first if you are not currently connected to a Perlico Home Phone Package. Once your Home Phone has been transferred to Perlico your Broadband connection will take up to 21 working days to connection. Once connected you will receive your Modem within 15 working days.

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Will an engineer call to my house?

No, Perlico Home Broadband is a self-install service.

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What type of computer do I need to use Perlico Home Broadband?

The Minimum Specification is as follows:

Pentium 200Mhz
32MB RAM
16-bit sound card
Four-speed CD-ROM player
Video card/display 800 x 600, 256 colours
150MB free on hard drive
Windows 98SE, ME, 2000 Professional or XP
A USB or Ethernet Port

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What if I have a Monitored Alarm System or PBX Telephone System?

Please note that if you have a Monitored Alarm System connected to your phone line or a PBX Telephone System you will need to contact your alarm company and request they make any necessary changes to allow the broadband signal to bypass their systems.

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What modem is available to Perlico Broadband?

Perlico provide you with free use of their standard Broadband Modem. If you wish to upgrade to a Wireless Modem, there is an additional once-off charge of €49.99 in addition to the connection fee.

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When am I going to receive my modem?

You will receive your Modem within 16 working days of your Broadband connection going live. If you are currently a Perlico customer for your Home Phone services your Broadband connection will go live within 21 working days of you placing the order with us. If you are not a Perlico customer for your Home Phone services we will need to move your line from your current provider to Perlico before we connect your Broadband. Moving your Home Phone service can take up to 15 working days and then your Broadband application can be processed taking up to 21 working days.

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I want to use a Perlico Wireless Modem, what else will I need to connect?

You will also need the following:

  • A wired connection: A computer or device with Ethernet network card
  • A wireless connection: A computer or device with 802.11g or 802.11b wireless adapter

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Can I use my own modem?

Yes, you can use your own modem but please note:

  • Perlico will not be responsible for any malfunction to your own modem.
  • Perlico will not be able to support this modem if problems arise.
  • Also we cannot make any assurances as to the quality of service you will receive by using a different modem.

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How easy is it to install the Perlico Broadband modem?

Installing your broadband modem is simple and full instructions are included with your Modem. Help and support is also available on 1890 252 148 (calls charged at local rates)

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I don't have a modem as standard with my PC, Do I get one from Perlico?

Absolutely. You can choose to purchase a modem while ordering your Perlico Broadband.

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What is my Broadband username and password?

If you are a new Broadband customer and have not yet received your username & password yet, these are posted to you in a welcome letter at the same time as the modem.

If you cannot remember your password you can telephone our Technical Support helpline on 1890 38 38 38 for assistance.

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