You can get setup on Perlico's great Home Phone or Broadband packages online.
What details will we need if you are connecting to Perlico Home Phone and/or Broadband:
- Your Name: To enable Perlico to reference your full details.
- Your Address: To ensure that Perlico have the correct details for sending out your billing information. Also if you are connecting to broadband, Perlico will send the Modem to this address.
- Telephone Number (including area code): To enable the transfer of telephone and/or broadband accurately.
- Alternative Telephone Number: (e.g. work or mobile number). If there is an query on the order and home phone number is not yet enabled, Perlico may need to be able to contact you on an alternative number.
- E-mail address: Perlico may need to contact you via e-mail to confirm details of your order, and send you updates on your order and details on your service.
- Previous Supplier: Perlico will note this on your application to ensure it will be processed correctly.
- Eircom Account Number (EAN): If you are currently an Eircom customer we will require your account number in order to complete your order. Perlico cannot transfer a telephone or/broadband service without the EAN.
- Universal Account Number (UAN): if you are currently with another provider for your Home Phone or Broadband service we will require your UAN in order to complete a transfer to Perlico. Perlico cannot transfer a telephone/broadband service provision an order without this UAN and it must refer to the telephone number in question. Where will I find my UAN?
- Bank Account details including the Sort Code from your Bank If you are with EBS then a Direct Debit Mandate will need to be completed. We will also require your Credit/Debit card details if you wish to pay your monthly bill via this method.
We may require the following additional information if you are connecting to Perlico Broadband:
- Is it an ISDN or high-speed line: If you do not know whether you have ISDN or High-speed, you most likely don't have this type of line. If you wish to confirm, it should be noted on your bill, or you could call your service provider to confirm.
If you already have an ISDN line, you will need to cancel your ISDN connection with your provider before registering with Perlico, to enable us to connect your new service.
- Do you have a Phonewatch home alarm system?: If you have a Phonewatch home alarm system, we advise that you should contact Phonewatch directly before your service can be transferred, so they can arrange for the line to split. This is to ensure service is continued during the changeover of provider.
- Do you qualify to receive government assistance to pay your phone bill from the Dept. of Social & Family Affairs? If you qualify to receive assistance, when your service is transferred to Perlico, you may be charged one month's line rental on your first bill. You will get this payment back as a credit on your second month's bill.
What happens after I submit my order to Perlico?
Once you have completed your order and submitted it us, you will receive a confirmation e-mail from Perlico, this will give you full details of the order you have just placed, for your reference.
When will Perlico contact me?
Home Phone Orders: When you place your Home Phone order online you will receive a confirmation email to confirm we have received your request. Once your Home Phone has been transferred to Perlico, you will receive a welcome letter confirming that your connection has been successful.
Broadband Orders: When you place your Broadband order online you will receive a confirmation email to confirm that we have received your request. Once the transfer of your Broadband service has been completed, you will receive a Welcome Letter with the user name and password required for setting up your connection to the Internet. You will also receive your modem separately with detailed installation instructions.
What happens if I don't hear from Perlico within the specified time?
If there is an error/query with the details provided on the order, we will contact you either:
- by letter: advising if there is an error with the order
- by telephone call: to verify details on the order.
If for some reason that Perlico have been unable to contact you, you can contact our Customer Service team.
How long will it take for me to be connected to Perlico?
- If you are connecting to our Home Phone Telephone Service, you will be connected within a maximum of 10 working days from the date that your order is received by the Perlico Care Team. You will remain with your current provider until the time that you are connected to Perlico therefore you will not experience any disruption to your phone service.
- If you are connecting to Perlico Broadband or Dial Up packages we will need to connect your Home Phone service first if you are not currently connected to a Perlico Home Phone Package. Once your Home Phone has been transferred to Perlico your Broadband connection will take up to 21 working days to connection. Once connected you will receive your Modem within 15 working days.