Your Perlico Bill
What's on your first bill?
Your first bill includes:
Frequently asked questions
I don't understand my first bill line rental charges
On your first bill Line Rental is charged one month in advance and on a pro-rata basis. Rental is charged from when you first signed up to Perlico to the monthly end date plus the following month in advance.
I have just received my first bill. Why am I being charged for line rental when I receive Social Welfare Assistance?
You have not received social welfare on this month's bill because there is a one-month cross over period when you switch phone companies. Line rental is paid a month in advance; your social welfare credit for this month has already been given to your previous supplier. You are required to pay your Perlico Line rental for this month and you will receive a credit from your previous supplier for this charge.
I have just received my bill and I see that I was charged for call answering. When I was with Eircom I was never charged for this service
Call answering is charged at the same price for every service provider. If this did not appear on your previous provider's bills you may have been on a package that included this charge.
I have just received my first bill. Why am I being charged €2.54 per month for call barring?
You are being charged for Eircom call barring, which automatically transferred over to us when we took over your line. However we can remove this for you and apply a Perlico barring which is free of charge.
I have just received my bill and I am being charged for an Eircom net package. I would like to switch my internet connection over to Perlico
You will need to contact Eircom on 1800 203 204 to cancel this Eircom Net package. To sign up for broadband call us on 1800 805 014.
I have been using my Perlico broadband so I shouldn't be charged for the Internet from Eircom
This is due to a delay in Eircom sending your internet charges to us (this is only done every two months). You should not see this charge appear again, however, in order to ensure this we would advise that you delete your Eircom Internet Connection from your PC.
I signed up to €16.99 broadband but I have been charged more. Why?
As your broadband was activated in the middle of the month, we have charged you for the portion of the month in which your broadband went live and we have charged you for 1 month in advance. There is also your connection fee, which appears on your bill as a one off charge.
I have received my bill. Why are you charging me VAT?
VAT is charged at 23% on all household bills. This charge goes directly to the government.
I have paid my last bill but there is still a balance showing on my account.
If your payment was received after the 1st of the month, it will not appear on your bill until next month.
How do I sign up for online billing?
You can sign up to online billing in the My Account section of our site. When you sign up we will send you email notification when your bill is available online each month.
How do I change my home phone or broadband options?
Simply sign into the My Account section of our site to change your options or call us on 1800 805 014.
How do pay my bill?
We recommend that you pay your bill by direct debit. To do so, download our account amendment form (PDF document) and send the completed form back to us.
You can also pay your bill by credit card or Laser online via My Account. Alternatively, you can take your bill into any Post Office or PostPoint outlet.
I have a question about my bill. Who do I contact?
If you have a question regarding your bill which is not answered here, please contact Customer Services on Freephone 1907.